If you’d like further information about Xstore and you can’t find it in our FAQs, please get in touch. Simply fill out the form, include your message, and we’ll get back to you as soon as we can.
FAQ
Please read our FAQ before sending us a message.
How do I know what size to order?
We know it can be hard to determine your child’s size when online shopping. The best way to get an accurate fit is to go by measurements, not just age or random size numbers that vary from brand to brand. Click here for a complete guide on our unique sizing. If your child is in between sizes, we usually recommend buying a size larger; the extra room won’t be there for long!
Are Fields Footwear shoes washable?
We do not recommend machine washing our leather and suede shoes. Please refer to our Care Instructions for full details on how best to care for your Fields Footwear shoes.
Where is my order?
You can check your order status here. Please allow up to 3 business days before your order is ready to be shipped. Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email and all correspondence from us will go through the email that you used when you ordered, so please check that email’s inbox and spam folder.
What payment methods do you accept?
We accept major credit cards as well as payments through PayPal.
